Privacy Policy | The Botox Spot

The Botox Spot Physician Assistant Corporation ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you interact with our website (thebotoxspot.com), book appointments, receive transactional SMS messages, or subscribe to marketing communications.

What type of information do we collect? We collect:

Personal information you provide, such as name, email address, phone number, address, appointment details, and any communications or feedback you submit.
For SMS messaging: Phone number, name, and appointment-related information when you opt in or initiate contact.
Technical data: IP address, browser type, device information, session duration, page interactions, and usage analytics.
Payment information (processed securely via our platform provider).
Marketing subscription data (email/phone) if you opt in separately.

We do not collect sensitive health information through this website or SMS programs unless voluntarily provided in communications.

How do we collect information?

Directly from you when booking appointments (via Calendly), contacting us, or subscribing to updates.
Automatically through website usage (cookies, analytics tools).
Via third-party services: Calendly (booking and SMS notifications), Twilio (SMS delivery), Mailchimp (marketing communications), and Wix (hosting).

Why do we collect this information? We use your information to:

Provide and operate our services, including appointment booking and support.
Send transactional SMS messages (confirmations, reminders, rescheduling, support replies, and rare urgent checks like late arrivals).
Respond to inquiries and provide customer assistance.
Process payments and manage bookings.
Send marketing communications (email/SMS) only to those who have explicitly subscribed.
Analyze website usage to improve services.
Comply with legal obligations and prevent fraud.

SMS Messaging Programs We operate separate SMS programs with distinct consent requirements:

Transactional SMS (via Calendly and Twilio): We send only non-promotional messages related to your appointments, including confirmations, reminders, rescheduling information, support replies, and occasional time-sensitive checks (e.g., if you are 10+ minutes late to a confirmed appointment). Consent for Calendly-triggered messages is obtained through the booking form: "By entering your phone number, you consent to receive messages for this event via SMS. Message and data rates may apply. Reply STOP to opt out." For direct texting (when you initiate by texting our number first), consent is implied for 1-to-1 replies and follow-ups in the conversation thread. Message frequency varies (typically 1–4 messages per booking or interaction cycle). Msg & data rates may apply. Reply HELP for help. Reply STOP to unsubscribe—we honor opt-out requests immediately.
Marketing SMS/Email (via Mailchimp): We send promotional updates, offers, or newsletters only to individuals who have explicitly opted in (e.g., via signup form or double opt-in). This is completely separate from transactional messaging. You can unsubscribe at any time via the link in messages or by contacting us.

We never send unsolicited messages. Transactional SMS consent data is not shared with third parties or affiliates for marketing purposes.

How do we store, use, share, and disclose your personal information? Your data is stored securely through Wix.com (hosting platform), Calendly (booking), Twilio (SMS delivery), and Mailchimp (marketing communications). These providers use industry-standard security (e.g., encryption, firewalls) and comply with relevant standards (e.g., PCI-DSS for payments).

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share limited data with trusted service providers (Wix, Calendly, Twilio, Mailchimp) solely to deliver our services. We may disclose information if required by law, to protect our rights, or in connection with a business transfer.

How do we communicate with site visitors? We may contact you regarding your account, appointments, support issues, or payments via email, phone, text message, or mail. Transactional SMS is limited to appointment-related communications. Marketing communications (email/SMS) are sent only to those who have opted in via Mailchimp.

How do we use cookies and other tracking tools? We and Wix use cookies and similar technologies for site functionality, analytics, and performance. For details, see Wix's cookie policy: https://support.wix.com/en/article/cookies-and-your-wix-site.

How can I withdraw my consent or manage my data?

To stop transactional SMS: Reply STOP to any message (or contact us if needed).
To unsubscribe from marketing SMS/email: Use the unsubscribe link in Mailchimp messages or contact us.
To access, correct, amend, or delete your personal information: Email info@thebotoxspot.com or write to: 1083 Raven Ct, Calimesa, CA 92320.

Privacy Policy Updates We may update this policy at any time. Changes take effect immediately upon posting. We will note the updated date and, for material changes, provide notice on the website.